Punaryug

Welcome to Punaryug’s **Orders & Returns** page! Here, you’ll find all the information you need to place, track, and return your orders with us. We are committed to providing a smooth shopping experience and are always here to assist you.

Placing an Order

1.Browse & Add to Cart

Explore our catalog and add desired items to your cart. We offer a range of quality products to enhance your lifestyle.

2. Review & Checkout

Once you’ve selected your items, go to your cart to review your selections. You’ll be prompted to log in or create an account before checkout.

3. Payment

Choose from multiple payment options, including credit/debit cards, net banking, or digital wallets. All transactions are secure and encrypted.

4. Order Confirmation

After payment, you’ll receive an order confirmation email with the details and estimated delivery date.

Order Tracking

**Track Your Order**

You can track your order status in your account under “My Orders.” You’ll also receive email and SMS updates at each stage of the delivery process.

**Delivery Timeline**

Standard delivery typically takes between 3-7 business days. However, some items may have specific timelines, which will be communicated at checkout.

Returns & Refunds

At Punaryug, we understand that sometimes you may need to return a product. We’ve made our returns process easy and hassle-free.

**Return Eligibility**
  • Items must be in their original packaging and unused condition.
  • Return requests must be initiated within **30 days** of delivery.
  • Certain items, such as perishables, customized products, or items marked “non-returnable,” are exempt from returns.
**How to Initiate a Return**
  • Log in to your account and go to “My Orders.”
  • Select the item(s) you wish to return and follow the prompts.
  • Once approved, we will arrange a pickup or ask you to drop the item at a designated location.
**Refund Policy**
  • Refunds will be processed to your original payment method within **7-10 business days** after receiving the returned item.
  • In cases of exchange or replacement, we will ship the replacement item once the returned item is received.

Order Issues

**Damaged or Defective Products**

If you receive a damaged or defective product, please contact us within **48 hours** of delivery. We’ll arrange for a replacement or refund at no additional cost.

**Incorrect Orders**

If you receive an incorrect item, please notify us as soon as possible. We’ll resolve the issue promptly to ensure your satisfaction.

**Contact Us**

Our customer support team is here to assist you with any order or return inquiries. Feel free to reach out:

**Email:** support@punaryug.com

**Live Chat:** Available on our website during business hours

At Punaryug, we value your satisfaction and are committed to making your shopping experience enjoyable and seamless. Thank you for choosing us!

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